IT Help Desk Pro: Frontline User Support & Access

First-Bank; Greensboro (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

First Bank in Asheville, NC is seeking an IT Help Desk Specialist to join our IT team. You will serve as the frontline support for office technology, handling password resets, PC and printer issues, and escalation of complex problems to Level II.

Experience with provisioning/deprovisioning and strong customer service is required. The role includes managing user accounts in Active Directory, setting up new users, and training staff on software tools.

Qualifications

• High school diploma or GED with 3–4 years in a computer/business environment.
• Experience with password resets and IT help desk support.
• Experience with Active Directory and printer/PC troubleshooting.
• Strong verbal and written communication skills.

Responsibilities

• Resolve issues reported by Bank Staff via phone, email or ticketing systems.
• Provide technical assistance for the Spectrum phone system and escalate when needed.
• Open/close support requests and manage user accounts across applications.
• Maintain Active Directory information for all Bank employees.
• Set up new users and reset passwords; remove access as required.
• Install drivers and software for new hardware components such as printers and scanners.
• Assist with onboarding and training users on Microsoft Office and other software.

Skills

Customer service

Troubleshooting

Communication

Time management

Education

High school diploma or GED

Tools

Windows OS

Microsoft Office

PDF creation software

Desktop scanners

Job description

First Bank in Asheville, NC is seeking an IT Help Desk Specialist to join our IT team. You will serve as the frontline support for office technology, handling password resets, PC and printer issues, and escalation of complex problems to Level II.

Experience with provisioning/deprovisioning and strong customer service is required. The role includes managing user accounts in Active Directory, setting up new users, and training staff on software tools.