IT Help Desk Specialist — Frontline Tech Support

Methodical Group; Tampa (FL); On-site; USD 25,000 - 39,000; Part time

Job summary

The Methodical Group is seeking three Technical Support / IT Support Specialists to join a high-volume end-user support environment in Tampa. This contract role requires IT generalists with strong troubleshooting, clear communication, and a commitment to excellent customer service.

You will provide frontline support for desktops, laptops, mobile devices, Microsoft 365, basic Azure and Windows issues, and assist with AV setups.

Qualifications

• 1+ year in Technical Support, Service Desk, Help Desk, or similar.
• Experience installing, configuring, and supporting desktop/laptop hardware.
• Basic understanding of Microsoft 365 technologies.
• Basic understanding of Microsoft Azure.
• Experience supporting Windows operating systems and business apps.
• Knowledge of mobile device support (iOS/Android).
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to gather information and diagnose issues.
• Strong customer service and interpersonal skills.

Responsibilities

• Provide Tier 1 support for hardware, software, OS, and basic network issues.
• Respond to requests via phone, email, remote tools, and in-person.
• Diagnose, troubleshoot, and resolve issues with minimal disruption.
• Log and track incidents in the ticketing system.
• Maintain ownership of tickets through resolution and update users.
• Escalate complex issues to appropriate teams.
• Install, configure, deploy, and maintain desktops, laptops, printers, scanners, and peripherals.
• Support Windows and business applications; assist with Microsoft 365 and basic Azure support.
• Configure and troubleshoot Apple and Android devices; support mobile connectivity.
• Assist with virtual meetings setup and connectivity; provide basic AV support.
• Support workstation deployments, refreshes, and hardware replacements.
• Maintain knowledge base and contribute to process improvements.

Skills

Technical Support

Troubleshooting

Customer Service

Communication

Prioritization

Independent Work

Tools

Microsoft 365

Azure

Windows OS

Ticketing Systems

Remote Support Tools

Job description

The Methodical Group is seeking three Technical Support / IT Support Specialists to join a high-volume end-user support environment in Tampa. This contract role requires IT generalists with strong troubleshooting, clear communication, and a commitment to excellent customer service.

You will provide frontline support for desktops, laptops, mobile devices, Microsoft 365, basic Azure and Windows issues, and assist with AV setups.