IT Help Desk Specialist — Flexible Hours

ambank; Sioux Center (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Healthcare

401(k)

Paid Vacation & Sick leave

Paid Holidays

Flexible work hours

Job summary

AmBank is seeking a Help Desk Specialist to be the first point of contact for employees seeking technical support. You’ll resolve issues via remote tools, phone, or in person, assisting with Microsoft 365, business apps, and day-to-day troubleshooting.

You’ll work with teammates and other departments to triage tickets, communicate clearly, and deliver a smooth, positive user experience while supporting a Windows environment with Active Directory and Intune.

Qualifications

• Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience.
• Experience with common office and productivity applications.
• Ability to multitask.
• Learn and support in-house software.
• Communicate effectively in both verbal and written forms.

Responsibilities

• Assist employees with PC hardware, software, and printer issues in a clear and friendly manner.
• Triage and respond to support tickets with timely resolution.
• Collaborate with team members to share knowledge and solve more complex issues.
• Support a Windows-based environment using Active Directory and Intune.
• Troubleshoot with software vendors and follow through until issues are resolved.
• Explain technical information in a way that non-technical staff can understand.

Skills

Customer service

Problem solving

Verbal & written communication

Multitasking

Education

Bachelor's degree or equivalent

3-4 years related experience

Tools

Active Directory

Intune

Job description

AmBank is seeking a Help Desk Specialist to be the first point of contact for employees seeking technical support. You’ll resolve issues via remote tools, phone, or in person, assisting with Microsoft 365, business apps, and day-to-day troubleshooting.

You’ll work with teammates and other departments to triage tickets, communicate clearly, and deliver a smooth, positive user experience while supporting a Windows environment with Active Directory and Intune.