Help Desk Specialist

American State Bank

Sioux Center (IA)

On-site

USD 42,000 - 64,000

Full time

14 days+

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Benefits offered by this job

Healthcare (medical, vision, dental)

Competitive Compensation

Flexible work hours

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Paid Vacation & Sick leave

Paid Holidays

Job summary

AmBank Company is seeking a Help Desk Specialist to be the first point of contact for employees needing technical support. You will resolve issues via remote tools, phone, or in person, supporting Microsoft 365, business apps, and everyday IT tasks with a friendly, professional attitude.

You will collaborate with teammates and other departments to triage, resolve, and follow up on tickets, ensuring a smooth employee experience while promoting efficient use of technology.

Qualifications

Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
Experience with common office and productivity applications
Troubleshoot software and computer issues
Ability to multitask
Learn and support in-house software
Communicate effectively in both verbal and written forms

Responsibilities

Assist employees with PC hardware, software, and printer issues in a clear and friendly manner
Triage and respond to support tickets, ensuring effective communication and timely resolution
Collaborate with team members to share knowledge and solve more complex issues
Support a Windows-based environment using Microsoft Active Directory and Intune
Troubleshoot software vendors and follow through until issues are resolved
Explain technical information in a way that’s easy for non-technical staff to understand
Uphold a customer-first mindset with a desire to support and empower others
Take initiative, follow through, and maintain a high level of professionalism
Perform other duties as assigned by the supervisor or IT leadership

Skills

Office productivity

Technical troubleshooting

Effective communication

Multitasking

In-house software learning

Verbal & written communication

Education

Bachelor’s degree or equivalent

Tools

Active Directory

Intune

Job description

About AmBank Company

For over 50 years, we have been committed to providing our customers with high-quality products and exceptional customer service. Our goal is to make sure our customers have adequate tools to successfully manage their financial health. We are family owned and family oriented. You have a life outside of work, so we encourage flexibility to make sure you have a healthy work-life balance. We employ a large group of individuals who are living examples of our professional, yet fun culture. We are invested in our communities and take great pride in the different ways we can volunteer and show our support.

The Opportunity

Are you someone who enjoys helping others and thrives in a collaborative, problem-solving environment? We’re looking for a Help Desk Specialist to join our team as the first point of contact for employees seeking technical support. In this role, you’ll provide exceptional customer service by resolving technology issues through remote tools, over the phone, or in person. Whether assisting with Microsoft 365, business applications, or day-to-day troubleshooting, you’ll be a go-to resource for your coworkers—offering guidance with a helpful and positive attitude.

You’ll work closely with teammates and other departments to elevate and resolve issues efficiently and follow up to ensure a smooth experience for the employee. We’re looking for someone who not only understands technology—but is passionate about using it to serve others.

Count On This Role To:

Assist employees with PC hardware, software, and printer issues in a clear and friendly manner
Triage and respond to support tickets, ensuring effective communication and timely resolution
Collaborate with team members to share knowledge and solve more complex issues
Support a Windows-based environment using Microsoft Active Directory and Intune
Troubleshoot software vendors and follow through until issues are resolved
Explain technical information in a way that’s easy for non-technical staff to understand
Uphold a customer-first mindset with a desire to support and empower others
Take initiative, follow through, and maintain a high level of professionalism
Perform other duties as assigned by the supervisor or IT leadership

Knowledge And Skills:

Experience with common office and productivity applications
Computer and technical skills with an interest in problem solving
Troubleshoot software and computer issues
Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
Ability to multitask
Learn and support in-house software
Communicate effectively in both verbal and written forms

Benefits