Help Desk Specialist - Friendly IT Support Champion

American State Bank; Sioux Center (IA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Healthcare (medical, vision, dental)

Competitive Compensation

Flexible work hours

401(k) with matching contribution

Team Building Activities

Apparel Reimbursement

Paid Vacation & Sick leave

Paid Holidays

Job summary

AmBank Company is seeking a Help Desk Specialist to be the first point of contact for employees needing technical support. You will resolve issues via remote tools, phone, or in person, supporting Microsoft 365, business apps, and everyday IT tasks with a friendly, professional attitude.

You will collaborate with teammates and other departments to triage, resolve, and follow up on tickets, ensuring a smooth employee experience while promoting efficient use of technology.

Qualifications

• Bachelor’s degree or equivalent from a four-year college or university; or 3-4 years related experience and/or training; or equivalent combination of education and experience
• Experience with common office and productivity applications
• Troubleshoot software and computer issues
• Ability to multitask
• Learn and support in-house software
• Communicate effectively in both verbal and written forms

Responsibilities

• Assist employees with PC hardware, software, and printer issues in a clear and friendly manner
• Triage and respond to support tickets, ensuring effective communication and timely resolution
• Collaborate with team members to share knowledge and solve more complex issues
• Support a Windows-based environment using Microsoft Active Directory and Intune
• Troubleshoot software vendors and follow through until issues are resolved
• Explain technical information in a way that’s easy for non-technical staff to understand
• Uphold a customer-first mindset with a desire to support and empower others
• Take initiative, follow through, and maintain a high level of professionalism
• Perform other duties as assigned by the supervisor or IT leadership

Skills

Office productivity

Technical troubleshooting

Effective communication

Multitasking

In-house software learning

Verbal & written communication

Education

Bachelor’s degree or equivalent

Tools

Active Directory

Intune

Job description

AmBank Company is seeking a Help Desk Specialist to be the first point of contact for employees needing technical support. You will resolve issues via remote tools, phone, or in person, supporting Microsoft 365, business apps, and everyday IT tasks with a friendly, professional attitude.

You will collaborate with teammates and other departments to triage, resolve, and follow up on tickets, ensuring a smooth employee experience while promoting efficient use of technology.