IT Help Desk Specialist: First-Line Support

Safe-Federal-Credit-Union; Sumter (SC); On-site; USD 36,000 - 48,000; Full time

Job summary

Safe-Federal-Credit-Union is seeking an entry-level Help Desk Support I in Sumter, SC. The role provides first-level contact for information systems issues and logs calls, tickets, and routing for resolution. You will troubleshoot during your shift and escalate as needed to ensure timely fixes.

The position emphasizes customer service, teamwork, and clear communication, with opportunities to grow in a fast-paced IT environment within a credit union setting.

Qualifications

• Outgoing and enthusiastic with strong customer service focus.
• Ability to remain conscientious, flexible, and collaborative.
• Familiarity with help desk software and IT support processes.

Responsibilities

• Provide first-level IT support and troubleshoot issues during shift.
• Log calls, create tickets, and route issues to appropriate staff.
• Escalate problems per escalation procedures when needed.
• Assist in routine reporting and documentation for support requests.
• Participate in loading new technology and deployments with the team.
• Communicate information clearly to users and maintain a professional image.
• Support ongoing training and quality improvement initiatives.

Skills

Customer service

Communication

Teamwork

Adaptability

Problem solving

Help desk software

Tools

Help desk software

Job description

Safe-Federal-Credit-Union is seeking an entry-level Help Desk Support I in Sumter, SC. The role provides first-level contact for information systems issues and logs calls, tickets, and routing for resolution. You will troubleshoot during your shift and escalate as needed to ensure timely fixes.

The position emphasizes customer service, teamwork, and clear communication, with opportunities to grow in a fast-paced IT environment within a credit union setting.