IT Support Desk Technician: Fast-Response Tech Help

State of South Carolina; South Carolina; On-site; USD 35,000 - 52,000; Full time

Job summary

State of South Carolina is seeking an IT support technician to act as the first point of contact for customers seeking technical assistance in person, over the phone, or by email. You will create tickets, troubleshoot hardware and software issues, assist with account problems, and escalate complex issues as needed.

You will follow up and update customer status and information, provide accurate information on IT products/services, and manage check-out/in equipment along with inventory of incoming

Qualifications

• High School Diploma or GED required.
• Proficient in written and verbal communication.
• IT support technician experience.
• Basic IT Certification (CompTIA A+ or equivalent).

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance in person, over the phone, or by email.
• Create tickets, troubleshoot hardware and software issues, assist with account issues, and escalate complex problems.
• Follow up and update customer status and information.
• Provide accurate information on IT products/services.
• Issue check-out/in equipment and inventory incoming/outgoing IT products including hardware and software.

Skills

IT support experience

Written and verbal communication

Education

High School Diploma/GED

Tools

CompTIA A+ certification

Job description

State of South Carolina is seeking an IT support technician to act as the first point of contact for customers seeking technical assistance in person, over the phone, or by email. You will create tickets, troubleshoot hardware and software issues, assist with account problems, and escalate complex issues as needed.

You will follow up and update customer status and information, provide accurate information on IT products/services, and manage check-out/in equipment along with inventory of incoming