Multichannel IT Help Desk Technician

State of South Carolina; Spartanburg (SC); On-site; USD 32,000 - 45,000; Full time

Job summary

State of South Carolina in Spartanburg seeks an IT Support Helper to be the first contact for customers seeking tech assistance in person, over the phone, or by email. You will create tickets, troubleshoot hardware and software issues, assist with accounts, and escalate complex problems.

You will follow up to update statuses, provide accurate product information, and manage checkout/in of IT equipment while tracking inventory for hardware and software.

Qualifications

• High School Diploma or GED required.
• Proficient in written and verbal communication.
• IT support technician experience preferred.
• CompTIA A+ or equivalent certification preferred.

Responsibilities

• Serve as first point of contact for customers in person, by phone, or email.
• Create tickets and troubleshoot hardware/software issues.
• Assist with account issues and escalate complex problems.
• Follow up and update customer status and information.
• Provide accurate information on IT products/services.
• Check-out/in equipment and manage inventory of IT hardware and software.

Skills

Customer service

Written & Verbal communication

Problem solving

Education

High School Diploma/GED

CompTIA A+

Tools

IT support tools

Job description

State of South Carolina in Spartanburg seeks an IT Support Helper to be the first contact for customers seeking tech assistance in person, over the phone, or by email. You will create tickets, troubleshoot hardware and software issues, assist with accounts, and escalate complex problems.

You will follow up to update statuses, provide accurate product information, and manage checkout/in of IT equipment while tracking inventory for hardware and software.