IT Service Desk Specialist I: Frontline Tech Support

San Diego County Credit Union; San Diego (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

San Diego County Credit Union is seeking a Technical Support Specialist I to provide frontline service desk support for staff and branches, resolving IT issues promptly to maintain service levels. You will install and configure software, manage user accounts in Active Directory, support PCs and mobile devices, and assist with imaging, printers, and endpoint management.

The role requires strong communication, organization, and problem‑solving skills to handle multiple tickets and coordinate with

Qualifications

• Associates degree or equivalent work experience required.
• A+ certification or two additional years of relevant work experience preferred.
• Two years of experience supporting PC systems and software in a professional setting.
• Experience with Microsoft Windows, Office, and Outlook is essential.
• Basic knowledge of Networking, imaging, and Active Directory.
• Excellent communication and ability to manage multiple tasks.

Responsibilities

• Receive, process, and resolve IT service desk requests.
• Provide technical support to all departments and branches.
• Escalate tickets and provide status updates to users.
• Install and support PCs, phones, and other equipment.
• Install and configure software applications and imaging processes.
• Manage user accounts in Active Directory and related apps.

Skills

Customer service

Verbal and written communication

Time management

Multi-tasking

Problem solving

Team collaboration

Education

Associates degree or equivalent work experience

A+ certification or 2 additional years of relevant work experience

Tools

Active Directory

Office 365

Windows OS

MS Teams

Zoom

Endpoint management

Job description

San Diego County Credit Union is seeking a Technical Support Specialist I to provide frontline service desk support for staff and branches, resolving IT issues promptly to maintain service levels. You will install and configure software, manage user accounts in Active Directory, support PCs and mobile devices, and assist with imaging, printers, and endpoint management.

The role requires strong communication, organization, and problem‑solving skills to handle multiple tickets and coordinate with