IT Support Technician I – Banking Branch Helpdesk

First Farmers; Columbia (TN); On-site; USD 42,000 - 62,000; Full time

Job summary

First Farmers in Columbia, TN seeks an experienced IT Help Desk professional to provide end-user support across bank programs and systems. You will manage user access, respond to tickets, and coordinate with IT teams to ensure a stable banking environment.

The role emphasizes secure access administration, hardware and software troubleshooting, and adherence to regulatory standards. A HS diploma and 1–3 years’ experience are expected.

Qualifications

• One to three years of related IT support experience.
• Experience supporting end users in a bank or regulated environment is a plus.
• Strong documentation and ticketing skills.

Responsibilities

• Provide end-user technical support for all bank programs and systems.
• Manage user accounts and access requests securely and promptly.
• Install and troubleshoot desktops, printers, and peripherals.
• Coordinate with vendors and IT teams for complex issues.
• Assist with document imaging workflows and application support.
• Adhere to security, compliance, and disaster recovery standards.
• Maintain accurate asset inventories and detailed work logs.

Skills

End user support

Service desk

User access management

Documentation reporting

Customer service

Education

High school diploma or GED

Tools

Active Directory / Azure AD

MFA

Microsoft 365

Endpoint management tools

Job description

First Farmers in Columbia, TN seeks an experienced IT Help Desk professional to provide end-user support across bank programs and systems. You will manage user access, respond to tickets, and coordinate with IT teams to ensure a stable banking environment.

The role emphasizes secure access administration, hardware and software troubleshooting, and adherence to regulatory standards. A HS diploma and 1–3 years’ experience are expected.