IT Service Desk Specialist — Frontline Tech Support

Valparaiso University

Kingsport (TN)

On-site

USD 36,000 - 48,000

Full time

14 days+

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Job summary

Eastman Credit Union is seeking a Service Desk Specialist to provide first level technical support for ECU staff. You will gather data and respond to reported issues, escalating when necessary to I/T Operations.

The ideal candidate demonstrates strong communication, problem solving, and the ability to work both independently and in teams; banking/financial application experience is a plus. Experience with desktop hardware, software, and mobile devices helps ensure timely resolutions across ECU.

Qualifications

Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience.
Bachelor's degree preferred.

Responsibilities

Provide first level technical support via email, phone, and desk-side assistance.
Schedule, process, and validate daily automated clearing house and batch processing.
Interact with I/T Operations to restore service and/or identify and correct issues.
Acquire, implement, and configure hardware/software.
Document incident information into ECU’s designated ticketing system.
Monitor system availability and performance.
Assist with desktop infrastructure implementation and workstation moves.
Support ECU’s corporate mobile device technologies.
Serve as a member or leader of ECU and/or project teams.