IT Service Desk Specialist — Frontline Tech Support

Valparaiso University; Kingsport (TN); On-site; USD 36,000 - 48,000; Full time

Job summary

Eastman Credit Union is seeking a Service Desk Specialist to provide first level technical support for ECU staff. You will gather data and respond to reported issues, escalating when necessary to I/T Operations.

The ideal candidate demonstrates strong communication, problem solving, and the ability to work both independently and in teams; banking/financial application experience is a plus. Experience with desktop hardware, software, and mobile devices helps ensure timely resolutions across ECU.

Qualifications

• Associates degree in Computer Science, Information Technology, related IT discipline or equivalent work experience.
• Bachelor's degree preferred.

Responsibilities

• Provide first level technical support via email, phone, and desk-side assistance.
• Schedule, process, and validate daily automated clearing house and batch processing.
• Interact with I/T Operations to restore service and/or identify and correct issues.
• Acquire, implement, and configure hardware/software.
• Document incident information into ECU’s designated ticketing system.
• Monitor system availability and performance.
• Assist with desktop infrastructure implementation and workstation moves.
• Support ECU’s corporate mobile device technologies.
• Serve as a member or leader of ECU and/or project teams.

Skills

Self-motivated

Prioritization

Organization

Attention to detail

Troubleshooting

Customer service

Analytical thinking

Communication

Teamwork

Banking apps

Education

Associate's degree in IT

Bachelor's degree preferred

Tools

Microsoft products & services

Microsoft certifications

Job description

Eastman Credit Union is seeking a Service Desk Specialist to provide first level technical support for ECU staff. You will gather data and respond to reported issues, escalating when necessary to I/T Operations.

The ideal candidate demonstrates strong communication, problem solving, and the ability to work both independently and in teams; banking/financial application experience is a plus. Experience with desktop hardware, software, and mobile devices helps ensure timely resolutions across ECU.