IT Help Desk & Onboarding Specialist

Doma Technology LLC; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401(k) with company match

Generous vacation time

Medical, dental, and vision insurance

Job summary

A technology solutions provider located in Salt Lake City is seeking an IT Help Desk Analyst to serve as the first line of support for technical issues. This role will troubleshoot and resolve Tier 1 issues and manage onboarding and offboarding processes for employees. Strong communication and customer service skills are required, along with a solid understanding of Windows/macOS and IT ticketing systems.

Qualifications

• Strong technical aptitude and ability to learn new tools quickly.
• Excellent customer service, communication, and documentation skills.
• Understanding of Windows/macOS systems and remote access technologies.

Responsibilities

• Serve as the first point of contact for IT issues.
• Troubleshoot and resolve Tier 1 issues.
• Coordinate device provisioning and account management.
• Record troubleshooting steps and maintain knowledge articles.

Skills

Strong technical aptitude

Excellent customer service

Communication skills

Windows/macOS systems understanding

Experience with ITSM/ticketing systems

Education

CompTIA A+, ITIL Foundation certification

Tools

Jira Service Management

Microsoft 365

Job description

A technology solutions provider located in Salt Lake City is seeking an IT Help Desk Analyst to serve as the first line of support for technical issues. This role will troubleshoot and resolve Tier 1 issues and manage onboarding and offboarding processes for employees. Strong communication and customer service skills are required, along with a solid understanding of Windows/macOS and IT ticketing systems.