Remote IT Helpdesk & Support Specialist

Liberty University; United States; Remoto; USD 29.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Retirement plans

Tuition assistance

Resumo da vaga

Liberty University is seeking a Remote Support Specialist I to provide technical support and customer service to end users, helping resolve issues with hardware, software, and education tools. The role handles tickets via phone and chat, documents interactions, and coordinates with IT teams to ensure timely resolution.

The position requires a designated home workspace, reliable high-speed internet, and availability for 40 hours/week with weekend/evening shifts.

Qualificações

• Two-year college degree in Computer Science or related discipline or equivalent work experience.
• Strong customer service and communication skills.
• Ability to learn new technologies quickly.

Responsabilidades

• Maintain call and support metrics for the assigned area.
• Escalate tasks requiring higher technical ability or customer service skills.
• Document work and customer interactions using the help request system.
• Work toward position-specific certifications (e.g., CompTIA IT Fundamentals, CompTIA A+).
• Adhere to Liberty University policies and represent the University professionally.
• Collaborate with LU IT and other departments to resolve reported issues.

Conhecimentos

Customer service

Communication

English proficiency

Learning new technologies

Formação

Two-year college degree in Computer Science or related discipline

Descrição da vaga

Liberty University is seeking a Remote Support Specialist I to provide technical support and customer service to end users, helping resolve issues with hardware, software, and education tools. The role handles tickets via phone and chat, documents interactions, and coordinates with IT teams to ensure timely resolution.

The position requires a designated home workspace, reliable high-speed internet, and availability for 40 hours/week with weekend/evening shifts.