Remote IT Helpdesk: Frontline Support Specialist

Liberty; United States; Remoto; USD 28.000 - 36.000; Tempo integral

Benefícios oferecidos por esta vaga

Health insurance

Tuition assistance

Retirement plans

Resumo da vaga

Liberty University is seeking a Remote Helpdesk Support Specialist I to provide end-user technical assistance via phone and chat. You will document issues, resolve common problems, and escalate more complex tasks to appropriate teams. A home workspace and reliable internet are required, with a schedule including weekends and evenings.

The role emphasizes customer service, clear communication, and adherence to LU policies while supporting students and staff across the university.

Qualificações

• Two-year college degree in Computer Science or related discipline, or equivalent work experience.
• At least one year of experience in computer troubleshooting or a related technical field.
• Designated home workspace and reliable high-speed home internet connection.

Responsabilidades

• Maintain call and support metrics for the assigned area.
• Document work and customer interactions using the help request system.
• Escalate tasks requiring higher level technical or service skills.

Conhecimentos

Customer service

Communication

Problem solving

Learn new technologies

Formação

Two-year college degree in Computer Science or related discipline

Descrição da vaga

Liberty University is seeking a Remote Helpdesk Support Specialist I to provide end-user technical assistance via phone and chat. You will document issues, resolve common problems, and escalate more complex tasks to appropriate teams. A home workspace and reliable internet are required, with a schedule including weekends and evenings.

The role emphasizes customer service, clear communication, and adherence to LU policies while supporting students and staff across the university.