Hybrid IT Support Specialist - Remote-Ready Help Desk

Sentara Health; Virginia Beach (VA); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with employer match

Paid Time Off

Educational assistance

Parental leave

Job summary

Sentara Health is seeking an IT Technical Support Specialist to join our IT help desk support team in Virginia Beach, VA. The role is hybrid with potential for remote work, with a standard shift 9:30 AM to 8:00 PM EST, four 10-hour days and rotating weekends.

Responsibilities include troubleshooting, documenting support activity, guiding non-technical users, and analyzing system performance to identify issues. A Bachelor’s Degree is preferred, with no specific certification required.

Qualifications

• Experience providing technical support in a call center environment.
• Strong troubleshooting skills for hardware, software, and basic networking issues.
• Ability to clearly explain technical solutions to non-technical users.
• Proficiency in documenting tickets, solving complex issues and escalating issues when needed.
• Customer-focused with the ability to handle high-volume inbound calls.

Responsibilities

• Troubleshoot and resolve technical problems and document support activity.
• Escalate complex issues and provide user-friendly guidance to non-technical users.
• Analyze system performance and proactively identify potential issues.

Skills

Call center experience

Troubleshooting

Hardware issues

Software issues

Networking basics

Ticket documentation

Customer-focused

Education

Bachelor’s Degree Preferred

Job description

Sentara Health is seeking an IT Technical Support Specialist to join our IT help desk support team in Virginia Beach, VA. The role is hybrid with potential for remote work, with a standard shift 9:30 AM to 8:00 PM EST, four 10-hour days and rotating weekends.

Responsibilities include troubleshooting, documenting support activity, guiding non-technical users, and analyzing system performance to identify issues. A Bachelor’s Degree is preferred, with no specific certification required.