IT Help Desk Specialist - Hybrid/Remote

Sentara Health; Independence (MO); Hybrid; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical, Dental, Vision plans

401k/403B with Employer Match

Paid Time Off and Sick Leave

Life Insurance

Job summary

Sentara Independence in Virginia Beach, VA, seeks an IT Technical Support Specialist to join the help desk. This hybrid role offers potential remote work, with a standard 9:30 AM to 8:00 PM EST schedule across 4 ten-hour shifts and rotating weekends.

The role focuses on remote support for hardware, software, and basic networking, handling high-volume inbound calls while documenting activity and guiding non-technical users through solutions. Strong customer service and teamwork are essential.

Qualifications

• Experience providing technical support in a call center environment is required.
• Strong troubleshooting skills for hardware, software, and basic networking issues.
• Ability to clearly explain technical solutions to non-technical users.
• Proficiency in documenting tickets, solving complex issues and escalating as needed.
• Customer-focused with the ability to handle high-volume inbound calls.

Responsibilities

• Troubleshoot and resolve technical problems for users.
• Document all support activity and ticket details.
• Escalate complex issues to appropriate teams when needed.
• Provide user-friendly guidance to non-technical users.
• Analyze system performance and identify potential issues proactively.

Skills

Customer service

Communication skills

Troubleshooting

Documentation

Call center experience

Team collaboration

Education

Bachelor’s degree preferred

Job description

Sentara Independence in Virginia Beach, VA, seeks an IT Technical Support Specialist to join the help desk. This hybrid role offers potential remote work, with a standard 9:30 AM to 8:00 PM EST schedule across 4 ten-hour shifts and rotating weekends.

The role focuses on remote support for hardware, software, and basic networking, handling high-volume inbound calls while documenting activity and guiding non-technical users through solutions. Strong customer service and teamwork are essential.