Remote Support Specialist — Tech Troubleshooter

Liberty University; United States; Remote; USD 38,000 - 52,000; Full time

Job summary

Liberty University is seeking a help desk specialist to maintain call and support metrics for the assigned area, escalate complex issues, and document interactions using the help request system. The role requires a two-year degree or equivalent experience and at least one year of technical troubleshooting experience combined with strong customer service and communication skills.

Flexibility for weekend and evening shifts is expected; travel may be required, and reliable home internet access is

Qualifications

• Two-year college degree in Computer Science or related discipline or equivalent experience.
• Minimum one year of experience in computer troubleshooting or similar technical field.
• Strong customer service, interpersonal, and communication skills.

Responsibilities

• Maintain call and support metrics at required level for assigned area.
• Escalate tasks due to need for higher technical ability or customer service skills.
• Utilize help request system to document work and customer interaction.

Skills

Customer service

Interpersonal skills

Communication skills

Problem solving

Education

Two-year college degree in Computer Science or related discipline or equivalent experience

Job description

Liberty University is seeking a help desk specialist to maintain call and support metrics for the assigned area, escalate complex issues, and document interactions using the help request system. The role requires a two-year degree or equivalent experience and at least one year of technical troubleshooting experience combined with strong customer service and communication skills.

Flexibility for weekend and evening shifts is expected; travel may be required, and reliable home internet access is