IT Help Desk Technician I – On-Site Support

Westminster-Canterbury on Chesapeake Bay; Virginia Beach (VA); On-site; USD 31,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance (Day

Life & Disability Insurance

Retirement Plan with Employer Match

Paid Time Off (PTO) & 6 Holidays

Tuition Assistance

Employee Assistance Program

Legal/Identity Theft Protection

Team Member Discounts

Career Growth & Leadership Development

Job summary

Westminster-Canterbury on Chesapeake Bay in Virginia Beach, VA seeks an entry-level Helpdesk Technician I to support residents and staff with IT software, hardware, and services. The role emphasizes respectful, professional service and quick problem resolution on-site.

Responsibilities include troubleshooting, ticketing, and knowledge base updates. The position reports to the IT Manager and operates on a full-time, on-site schedule, with some Saturday work as needed.

Qualifications

• High school diploma or equivalent.
• 1 year of experience troubleshooting IT hardware, software, and networks.
• 6 months to 1 year of customer service experience in a retail, hospitality, or equivalent.
• Familiarity with Google Workspace, Chrome OS, Microsoft Office 365, Windows OS, and web-based applications.
• Experience with a ticketing system such as Freshdesk, ServiceNow, Remedy, Jira Service Desk, or equivalent.
• Knowledge of TCP/IP, DNS, DHCP, basic LAN/WAN concepts, and network cabling.

Responsibilities

• Resolve technical support tickets remotely or on-site, troubleshooting issues and escalating complex or high-priority problems.
• Follow up with users by phone or email to confirm issues have been resolved.
• Provide technical support, troubleshooting, instruction, and guidance for IT software, hardware, products, and services.
• Provide support to residents, team members, families and guests, vendors, and visitors.
• Document customer information, troubleshooting steps, resolutions, and other details in the ticketing system.

Skills

Technical support

Customer service

Communication

Troubleshooting

Adaptability

Teamwork

Education

High school diploma or equivalent

Tools

Freshdesk

ServiceNow

Remedy

Jira Service Desk

Google Workspace

Microsoft Office 365

Job description

Westminster-Canterbury on Chesapeake Bay in Virginia Beach, VA seeks an entry-level Helpdesk Technician I to support residents and staff with IT software, hardware, and services. The role emphasizes respectful, professional service and quick problem resolution on-site.

Responsibilities include troubleshooting, ticketing, and knowledge base updates. The position reports to the IT Manager and operates on a full-time, on-site schedule, with some Saturday work as needed.