IT Help Desk Specialist — Fast-Paced Support & Benefits

Galls; Lexington (KY); Presencial; USD 25.000 - 39.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental, vision coverage

401(k) plan

Descripción de la vacante

GALLS, LLC in Lexington, KY, is seeking an IT Associate to ensure the proper operation of end-user technologies and to resolve help requests. Responsibilities include ticket handling, account access management, and hands-on hardware/software support.

You will document issues, assist with device deployment, and contribute to knowledge resources. A customer-focused approach and basic ITIL familiarity are valued.

Formación

• Excellent customer service and communication skills.
• Ability to present technical concepts to non-technical users.
• Strong documentation skills and problem-solving abilities.
• Familiarity with ITIL practices is a plus.

Responsabilidades

• Answer end-user questions and resolve issues promptly via ticketing, phone, email, or chat.
• Document problem details, actions taken, and resolutions.
• Prioritize and schedule issue resolutions; escalate when needed.
• Perform hands-on fixes: install/upgrade software and hardware on desktops, laptops, mobile devices, printers, and network gear.
• Set up user accounts, assign licenses, and conduct audits.
• Develop end-user help sheets and FAQs.

Conocimientos

Customer service

Communication

Documentation

Analytical thinking

Problem solving

Prioritization

Teamwork

Attention to detail

Research ability

Multi-tasking

Educación

High School diploma

Some college coursework

A+ certification

Network+ certification

Security+ certification

ITIL Foundation

Herramientas

None specified

Descripción del empleo

GALLS, LLC in Lexington, KY, is seeking an IT Associate to ensure the proper operation of end-user technologies and to resolve help requests. Responsibilities include ticket handling, account access management, and hands-on hardware/software support.

You will document issues, assist with device deployment, and contribute to knowledge resources. A customer-focused approach and basic ITIL familiarity are valued.