IT Help Desk Intern - Problem Solver & User Support

Kentucky Farm Bureau Insurance; Louisville (KY); Vor Ort; USD 17.000 - 24.000; Teilzeit

Zusammenfassung

Kentucky Farm Bureau Mutual Insurance Company in Louisville, KY seeks an on-site IT Help Desk Assistant to support Information Technology users by researching, analyzing, and resolving issues. You will log calls and initiate corrective action.

The role is hourly (20-38 hours/week) at $15.00 per hour, with a term from January 2027 to August 2027. Ideal candidates are actively enrolled in IT courses and possess strong customer service and problem-resolution skills.

Qualifikationen

• Actively enrolled in college courses in Information Technology.
• Experience with computer equipment and automated systems preferred.
• Strong attention to detail and problem resolution.
• Excellent customer service and communication skills.
• Valid driver''s license and good driving record.
• Able to work in a fast-paced environment and maintain composure.

Aufgaben

• Log all problems reported to the Help Desk via the problem tracking system.
• Provide technical support to resolve user problems through problem determination and analysis.
• Resolve hardware, communication, or application issues with the appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Provide computer hardware installation assistance.
• Provide Help Desk coverage beyond normal hours as required.
• Maintain regular, predictable attendance.

Kenntnisse

Customer service

Communication skills

Attention to detail

Problem solving

Analytical thinking

Ausbildung

Pursuing IT degree

Jobbeschreibung

Kentucky Farm Bureau Mutual Insurance Company in Louisville, KY seeks an on-site IT Help Desk Assistant to support Information Technology users by researching, analyzing, and resolving issues. You will log calls and initiate corrective action.

The role is hourly (20-38 hours/week) at $15.00 per hour, with a term from January 2027 to August 2027. Ideal candidates are actively enrolled in IT courses and possess strong customer service and problem-resolution skills.