End-User IT Support Specialist

Galls; Northland (KY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) retirement plan

Flexible benefits

Job summary

GALLS, LLC is seeking an IT Associate to ensure smooth operation of end-user technologies, administer user accounts, and provide hands-on or remote support to staff. You will document issues, prioritize resolutions, and escalate when needed.

You will install and configure software/hardware, perform preventative maintenance, and develop end-user help sheets. Strong communication and a customer-service mindset are essential.

Qualifications

• Experience in help desk or service desk environment preferred.
• Familiarity with diagnosing common hardware and software issues.

Responsibilities

• Handle end-user help requests via ticket, phone, email, or chat.

Skills

Customer service

Communication skills

Explain technical concepts

Interpersonal skills

Research skills

Rapid learning

Self-motivated

Analytical problem solving

Prioritization and multitasking

Teamwork

No degree required (Some college)

A+ certification

Network+ certification

Security+ certification

ITIL familiarity

Education

Some college coursework

Tools

IT asset management tools

Job description

GALLS, LLC is seeking an IT Associate to ensure smooth operation of end-user technologies, administer user accounts, and provide hands-on or remote support to staff. You will document issues, prioritize resolutions, and escalate when needed.

You will install and configure software/hardware, perform preventative maintenance, and develop end-user help sheets. Strong communication and a customer-service mindset are essential.