IT Helpdesk Associate: First-Line Tech Support and Growth

7Seventy; Northern (KY); Hybrid; USD 30,000 - 42,000; Full time

Benefits offered by this job

Health insurance

401(k) with company match

Career development

Job summary

7Seventy in Kentucky is seeking an entry-level Technical Support Specialist to be the first line of contact for customers. You will assist with hardware, software, and network issues via phone, email, and chat, under structured training.

The role includes 10% weekend/evening shift differential and possibilities for training and career development. A supportive team environment and documented troubleshooting steps will be part of daily tasks.

Qualifications

• High school diploma or equivalent.
• Strong customer service and multitasking skills.
• Ability to work collaboratively in a team environment.
• Ability to make independent decisions within the responsibilities of the role.
• Ability to remain professional in a fast-paced environment.
• Strong analytical and troubleshooting skills.

Responsibilities

• Serve as the first point of contact for customers seeking technical assistance.
• Provide support by phone, email, and chat.
• Identify, diagnose, and resolve hardware, software, network, and other technical issues.
• Use knowledge bases and documented procedures to troubleshoot problems.
• Escalate issues to higher levels of support when needed.
• Use screen-sharing and remote-control tools to investigate reported issues.
• Create detailed and accurate support tickets documenting customer requests and troubleshooting steps.
• Communicate clearly with customers and other support team members throughout the resolution process.
• Maintain regular and reliable attendance.

Skills

Verbal communication

Written communication

Typing skills

Customer service

multitasking

Education

High school diploma or equivalent

Job description

7Seventy in Kentucky is seeking an entry-level Technical Support Specialist to be the first line of contact for customers. You will assist with hardware, software, and network issues via phone, email, and chat, under structured training.

The role includes 10% weekend/evening shift differential and possibilities for training and career development. A supportive team environment and documented troubleshooting steps will be part of daily tasks.