IT Service Desk Technician I

Estes-Express-Lines

Richmond (VA)

On-site

USD 42,000 - 54,000

Full time

8 days ago

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Job summary

Estes-Express-Lines in Richmond, VA is seeking a Service Desk Specialist I to be the first line of support for employees’ technical needs. You’ll troubleshoot hardware and software, guide users clearly, and help keep operations running smoothly in a collaborative IT team.

The role requires strong communication, basic networking and Office 365 knowledge, and the ability to adapt in a fast-paced environment. You’ll document resolutions, contribute to the knowledge base, and participate in on-call

Qualifications

High School diploma or equivalent required.
1+ years IT support experience preferred.
Basic networking, OS and Office 365 understanding preferred.
Excellent communication (verbal/written) required.
Ability to translate technical details for non-technical users.

Responsibilities

Provide first-line technical response and resolution for hardware, software, and network issues via phone, email, portal, or chat.
Configure and maintain end-user hardware including desktops, laptops, tablets, printers, and peripherals.
Assist in onboarding/offboarding by provisioning user accounts and equipment.
Track and document requests in IT ticketing system; escalate when needed.
Occasionally participate in on-call schedule for 24x7 support.
Maintain and contribute to knowledge base with clear articles.