Technology Support Specialist

Hospice & Palliative Care Buffalo; Town of Cheektowaga (NY); Vor Ort; USD 37.000 - 45.000; Vollzeit

Benefits dieser Stelle

Employer 401k contribution with match

Health insurance with vision copayment

HSA with employer contribution

Dental insurance

Flexible Spending Account

Paid Time Off & NYS Sick Leave

Tuition Assistance Program

Zusammenfassung

Hospice & Palliative Care Buffalo seeks an IT Help Desk specialist to provide Level I/II end-user support across the CHPC network. Responsibilities include troubleshooting hardware, software, and AV systems, and supporting new deployments to end users.

You will deliver timely guidance, training, and documentation, maintaining a positive user experience while collaborating with IT and clinical teams. On-site, daytime hours with on-call rotation; compensation $27-$33 per hour.

Qualifikationen

• Associate degree preferred.
• ITIL certification preferred.

Aufgaben

• Provide Level I and II end-user support for hardware, software, and AV systems.
• Troubleshoot and resolve PC, device, and network issues.
• Support deployment of new systems and software within CHPC network.
• Create learning materials and provide training sessions for users.
• Respond to help desk tickets promptly and professionally.
• Communicate effectively with IT and other departments.

Kenntnisse

End-user support

LAN/WAN

Microsoft 365

Intune

Troubleshooting

Customer service

Ausbildung

Associate degree in CS or related field

ITIL Certification

Tools

Microsoft Office 365

Microsoft Intune

Jobbeschreibung

What's in it for you?

• Employer 401k contribution regardless of employee participation, and match on employee contributions there after
• Health Insurance with vision component copayment plan, or high deductible plan (FT status)
• HSA with high deductible health plan twice annual Employer contribution (FT status)
• Dental Insurance (FT status)
• Flexible Spending Account (FT status)
• Paid Time Off PTO & NYS Sick Leave
• Tuition Assistance Program
• And Much More!

Monday-Friday, 8am-4pm on site with on call rotation

$27 to $33/hour depending on experience

Summary

This position serves as the first point of contact for all CHPC employees seeking technical assistance, providing Level I and II end-user support of Information Technology throughout the CHPC network, as well as new systems deployment. Responsibilities include providing end-user support through the IT help desk for all hardware, software, telecommunications, and audio-visual training and support.

Essential Duties And Responsibilities

• Provides end-user support of all hardware, software, telecommunications technologies, and campus audio-visual equipment training and support; demonstrates knowledge of software used throughout the organization.
• Troubleshoots, resolves, and maintains personal computers and other hardware devices including servers, campus audio-visual equipment, pagers, phones, etc.
• Images, configures, tests and deploys corporate-owned devices including but not limited to laptops, desktops, tablets and smartphones; experience with Microsoft Intune for device enrollment, configuration profiles, compliance policies, and application deployment strongly preferred.
• Conducts appropriate one-on-one formal and informal training sessions for computer users; creates learning materials to support training.
• Assists in the implementation of hardware and software applications.
• Demonstrates strong analytical and problem-solving skills.
• Provides timely, appropriate, and knowledgeable responses to end-user issues; creates a stress-free atmosphere for users to ask questions and share concerns.
• Promptly, effectively, and accurately replies to IT help desk tickets.
• Exhibits strong communication skills both within the IT Department and with other departments and at all levels.
• Demonstrates the ability to apply technology in a clinical environment.

Non-Essential Duties And Responsibilities

• Performs other duties as required.

Qualifications

Education/Certification

• Associate degree in computer science (or related field) preferred.

ITIL Certification Preferred

• ITIL Certification Preferred

Experience

• 1 to 2 years of experience in an end-user support position within a LAN/WAN environment preferred.
• 1 to 2 years of experience with various microcomputer repair techniques.
• Working knowledge of Microsoft Office 365 preferred; experience with Microsoft Intune and/or M
• Salary: $27.00 - $33.00 per hour