IT Helpdesk Technician & End-User Support Pro

North Lincoln County Hospital District; Afton (WY); On-site; USD 40,000 - 52,000; Full time

Job summary

North Lincoln County Hospital District is seeking a PC Technician / IT Helpdesk to provide frontline technical support for internal staff. You will handle tickets, assist with hardware and software, and deliver end-user training as needed.

The role requires strong customer service, the ability to multitask, and a willingness to participate in on-call rotation. This is an at-will, full-time position within the IT department.

Qualifications

• High school diploma or equivalent required.
• One year of experience operating, maintaining, upgrading and configuring PC hardware, software and peripherals.
• Applicable IT related certifications and equivalent years of experience are acceptable.

Responsibilities

• Process IT trouble tickets promptly and accurately.
• Serve as first point of contact for technical assistance via phone or email.
• Identify and resolve hardware, software and service-related problems with employees.
• Escalate or resolve employee problems and system-wide issues in a timely manner.
• Train employees on software applications, systems and services.

Skills

Troubleshooting hardware

Customer service

Phone & email support

Account setup

IT documentation

Education

High School Diploma or equivalent

IT certifications or related experience

Job description

North Lincoln County Hospital District is seeking a PC Technician / IT Helpdesk to provide frontline technical support for internal staff. You will handle tickets, assist with hardware and software, and deliver end-user training as needed.

The role requires strong customer service, the ability to multitask, and a willingness to participate in on-call rotation. This is an at-will, full-time position within the IT department.