IT Help Desk Specialist: Diagnostics & Ticketing

Courser; Florida; On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision

Life insurance

401(k) matching

Flexible vacation

Paid sick time

Holidays including Birthday

Volunteer time

Parental leave

Certification reimbursements

Job summary

Courser seeks an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve hardware, software, and network issues, with a focus on customer service and incident resolution.

You will handle account management, password resets, and permissions, while supporting projects and maintaining security and compliance across systems.

Qualifications

• 2+ years experience with Microsoft Networks, firewall configuration, network configuration, workstation setup and installation, print management, integrating cloud technology, network and endpoint security, TCP/IP protocols, Active Directory and Group Policy management, Powershell.
• Excellent verbal and written communication skills for internal and external customers.
• Strong MS Office proficiency (Word, Excel, Outlook).
• Ability to work under pressure and meet deadlines while delivering customer service.
• Ability to work independently and complete tasks within defined instructions.
• High School diploma or GED required.
• Associate degree preferred.

Responsibilities

• Provide frontline IT support via phone, email, and ticketing systems within SLAs.
• Diagnose and resolve hardware, software, and network issues on desktops, laptops, mobiles, and printers.
• Install, configure, and update OS, software, and hardware for users.
• Manage client user accounts including resets and permissions.
• Troubleshoot network issues including Wi-Fi, VPN, and network printers.
• Document solutions and update knowledge base for recurring issues.
• Monitor and maintain IT systems and networks to prevent disruptions.
• Collaborate with IT team and escalate complex issues as needed.
• Support IT projects like system upgrades, software deployments, and network expansions.
• Ensure data and systems security; maintain policy compliance.
• Answer calls and triage issues.
• Other duties as assigned.

Skills

Microsoft Networks

firewall configuration

network configuration

workstation setup

print management

cloud technology

network security

endpoint security

TCP/IP

Active Directory

Group Policy

PowerShell

technical documentation

Education

High School diploma or GED

Associate degree

Tools

ConnectWise

CompTIA A+

Network+

MCSA

MS-900

AWS

Azure

Google Workspace

Job description

Courser seeks an IT Support Services I-Help Desk professional to deliver technical assistance to employees and clients. You will diagnose, troubleshoot, and resolve hardware, software, and network issues, with a focus on customer service and incident resolution.

You will handle account management, password resets, and permissions, while supporting projects and maintaining security and compliance across systems.