IT Helpdesk Pro: Rapid Support & Troubleshooting

HCLTech; El Segundo (CA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid time off (PTO)

Paid holidays

Employee assistance program

Job summary

HCLTech is seeking a capable IT Helpdesk professional to provide first-level support for hardware, software, network, and applications. You will handle incidents, service requests, user accounts, and password resets while delivering excellent customer service.

Responsibilities include troubleshooting across Windows OS, AD, Exchange, and MS Office, logging tickets with ITSM tools, and collaborating with internal teams and vendors to resolve issues promptly.

Qualifications

• 2–3 years of IT Helpdesk/Service Desk experience.
• Knowledge of Windows OS, Active Directory, Exchange, and Microsoft Office.
• Experience with ITSM tools (Remedy, ServiceNow, HP Service Center).
• Strong troubleshooting, communication, and customer service skills.
• Ability to work in a fast-paced environment and manage multiple priorities.

Responsibilities

• Provide first-level IT support for hardware, software, network, and application issues.
• Troubleshoot hardware, software, Windows OS, and network issues.
• Log, track, and resolve tickets using ITSM tools.
• Manage user accounts, access requests, and password resets.
• Escalate complex issues to higher support teams.
• Support desktops, laptops, printers, VPN, and Microsoft Office applications.
• Maintain documentation and knowledge articles.
• Collaborate with internal teams and vendors to resolve issues efficiently.

Skills

Windows OS

Active Directory

Exchange

Microsoft Office

ITSM tools

Customer service

Troubleshooting

Education

Bachelor's Degree/Diploma in IT

Tools

Remedy

ServiceNow

HP Service Center

Job description

HCLTech is seeking a capable IT Helpdesk professional to provide first-level support for hardware, software, network, and applications. You will handle incidents, service requests, user accounts, and password resets while delivering excellent customer service.

Responsibilities include troubleshooting across Windows OS, AD, Exchange, and MS Office, logging tickets with ITSM tools, and collaborating with internal teams and vendors to resolve issues promptly.