IT Help Desk Specialist — 24/7 End-User Support

Rise Services, Inc.; Draper (UT); On-site; USD 38,000 - 55,000; Full time

Job summary

Rise Services, Inc. seeks a Help Desk Tier 1 specialist in Draper, UT to provide end-user support for hardware, software, and network operations, ensuring 24/7 secure and reliable services.

You will handle tickets, perform basic troubleshooting, and maintain devices across multiple entities. You will manage email and phone accounts, support line-of-business apps, and assist with hardware purchases and asset tracking.

Qualifications

• 1-3 years of desktop support experience
• Proven experience in maintaining workstations, cloud-based solutions, configuring and supporting VoIP systems, administering mobile device management (MDM) platforms, troubleshooting complex application issues, and performing hardware diagnostics and repair.
• Experience working with users defining problems and solutions

Responsibilities

• Keep tickets up to date and clearly documented in ticket management system
• Basic troubleshooting and analysis
• Maintain hardware including workstations (including PC and Chrome devices) and phone for all entities supported
• Maintain line of business applications for all entities supported
• Processes employee change event requests including new hires, terminations and transfers
• Processes requests for hardware and software purchases including workstations, phones and peripheral devices (e.g. small printers, docking stations, etc.)
• Email account management
• Phone account management
• Maintain IT asset and contract tracking system
• Basic network (wired and WIFI) maintenance including hardware
• Demonstrates knowledge of and supports each entity’s mission and vision, policies and procedures, operation instructions, confidentiality guidelines and code of ethical behavior
• Performs other job-related duties as requested
• ALL RISE employees will be vigilant to support the positive compliant cybersecurity company posture by familiarizing themselves with all policies, procedures, standards, and guidelines and act accordingly. In addition to the cybersecurity requirements of all positions at RISE, IT Help Desk will support the secure installation / configuration, and remediation of computer hardware, software, systems, networks, printers, scanners and cloud properties.

Skills

Microsoft 365

Microsoft Active Directory

Microsoft Windows 11

Google Workspace

VoIP Phone Systems

Job description

Rise Services, Inc. seeks a Help Desk Tier 1 specialist in Draper, UT to provide end-user support for hardware, software, and network operations, ensuring 24/7 secure and reliable services.

You will handle tickets, perform basic troubleshooting, and maintain devices across multiple entities. You will manage email and phone accounts, support line-of-business apps, and assist with hardware purchases and asset tracking.