IT Service Desk Technician – End-User Support

Weber; Providence (UT); On-site; USD 23,000 - 32,000; Full time

Job summary

Weber Blackstone is seeking an IT Service Desk Technician in Providence, Utah to provide first-line technical support for end-users. You will troubleshoot hardware, software, and network issues on desktops, laptops, printers, and IT equipment, while assisting with account management and security best practices.

The role requires strong communication, knowledge of Windows and MacOS, familiarity with Microsoft 365, and availability for on-call rotation.

Qualifications

• Associate's degree in information technology or equivalent experience.
• Experience in a technical support or service desk role.
• Strong knowledge of Windows and MacOS operating systems.
• Familiarity with Microsoft 365 applications.
• Availability for on-call rotation.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Basic networking concepts.
• Strong organizational skills and attention to detail.

Responsibilities

• Respond to and resolve technical support requests via phone, email, or ticketing system.
• Troubleshoot hardware, software, and network issues for end-users.
• Provide support for desktops, laptops, printers, and IT equipment.
• Assist with user account management, including password resets and access provisioning.
• Document issues, solutions, and workarounds in the ticketing system and knowledge base.
• Escalate complex issues to higher-level support teams or vendors as necessary.
• Perform routine maintenance and updates on IT systems and equipment.
• Educate users on IT policies and best practices to improve security and usage.

Skills

Communication skills

Technical support

Windows

MacOS

Microsoft 365

On-call rotation

Networking basics

Independent working

Team collaboration

Attention to detail

Education

Associate's degree in IT

Equivalent experience

Tools

IT ticketing systems

Remote management tools

VPN configurations

Job description

Weber Blackstone is seeking an IT Service Desk Technician in Providence, Utah to provide first-line technical support for end-users. You will troubleshoot hardware, software, and network issues on desktops, laptops, printers, and IT equipment, while assisting with account management and security best practices.

The role requires strong communication, knowledge of Windows and MacOS, familiarity with Microsoft 365, and availability for on-call rotation.