Tier 1 IT Help Desk Specialist (Full-Time)

Rise Services Inc.; Draper (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Responsibilities include onboarding/offboarding tasks, asset and contract tracking, and support for line-of-business apps. Strong communication and problem-solving skills are essential in a fast-paced environment.

Qualifications

• 1–3 years of desktop support experience.
• Proven experience maintaining workstations and troubleshooting hardware issues.
• Experience configuring and supporting VoIP systems and cloud-based solutions.
• Ability to assist users with problem definition and solutions.

Responsibilities

• Takes ownership of tickets and keeps them up to date in the ticketing system.
• Performs basic troubleshooting and analysis.
• Maintains hardware (workstations, Chrome devices) and phones for all supported entities.
• Maintains line of business applications for supported entities.
• Processes employee change events (hiring, termination, transfers).
• Handles hardware/software purchases (workstations, phones, peripherals).
• Manages email and phone accounts; maintains IT asset and contract tracking.
• Supports basic network maintenance (wired and Wi‑Fi).
• Adheres to and promotes company cybersecurity policies.

Skills

Microsoft 365 (Office 365, Entra ID, M

Microsoft Active Directory

Microsoft Windows 11

Google Workspace

VoIP Phone Systems

Tools

CompTIA A+

CompTIA Security+

Job description

Responsibilities include onboarding/offboarding tasks, asset and contract tracking, and support for line-of-business apps. Strong communication and problem-solving skills are essential in a fast-paced environment.