Help Desk Specialist I — End-User Tech Support & On-Call

Forestar Group; Arlington (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Flex Spending Accounts

Life & Disability Insurance

Vacation, Sick, Personal Time and Hols

Job summary

D.R. Horton, Inc. is seeking a Help Desk Specialist I to support end-user hardware, software, and IT-related issues. The role involves phone, webchat, and in-person assistance across a variety of IT topics.

Ideal candidates have 2–4 years in IT support, strong communication skills, and familiarity with Windows OS, Active Directory, Exchange, and MS Office. Opportunities include on-call weekend rotations and potential travel as needed.

Qualifications

• Bachelor? No, high school diploma or GED required.
• 2–4 years IT support experience.
• Knowledge of Windows OS, AD, Exchange, Print Services, and MS Office.

Responsibilities

• Provide phone, webchat, and in-person end-user support.
• Troubleshoot basic network, hardware, and software issues.
• Document issues and resolutions in the ticketing system.
• Communicate with users and follow up until issues are resolved.
• Perform end-user computer refreshes and moves.

Skills

End user support

Windows OS

Active Directory

Microsoft Exchange

MS Office

Troubleshooting

Communication skills

Education

High school diploma or GED

CompTIA A+ or similar certification

Tools

None

Job description

D.R. Horton, Inc. is seeking a Help Desk Specialist I to support end-user hardware, software, and IT-related issues. The role involves phone, webchat, and in-person assistance across a variety of IT topics.

Ideal candidates have 2–4 years in IT support, strong communication skills, and familiarity with Windows OS, Active Directory, Exchange, and MS Office. Opportunities include on-call weekend rotations and potential travel as needed.