IT Help Desk

KellyMitchell Group; Louisville (KY); On-site; USD 19,286 - 27,552; Part time

Benefits offered by this job

Employee-Owned Profit Sharing (ESOP)

401K offered

Job summary

A consulting firm is seeking an IT Help Desk professional to join their team in Louisville, Kentucky. The role involves analyzing and resolving IT issues, documenting incidents, and providing outstanding customer service. Ideal candidates will have troubleshooting skills and a strong customer service background, with flexibility in scheduling. Various perks, including profit sharing and a 401K plan, are offered.

Qualifications

• Experience with Tier 1 helpdesk or technical support preferred.
• Ability to troubleshoot hardware/software.
• Restaurant experience preferred especially in cashier roles.

Responsibilities

• Analyze and resolve hardware, software, and operational issues within defined SLAs.
• Accurately document all incidents in the Incident Management System.
• Collaborate with fellow Service Desk analysts to troubleshoot complex issues.

Skills

Customer service background

Hardware/software troubleshooting

Flexible scheduling

Microsoft Office proficiency

Spanish fluency

Education

IT coursework or certifications

Job description

Base pay range

$14.00/hr - $20.00/hr

Job Summary

Our client is seeking an IT Help Desk to join their team! This position is located in Louisville, Kentucky.

Duties

• Analyze and resolve hardware, software, and operational issues within defined service level agreements (SLAs)
• Maintain a working knowledge of company operational procedures to provide effective support
• Accurately document all incidents in the Incident Management System using clear and concise language
• Perform efficiently in a fast-paced environment, consistently meeting or exceeding individual and team service targets
• Achieve or surpass expectations in quality, service, and productivity metrics
• Escalate issues appropriately, following established escalation procedures when necessary
• Deliver outstanding customer service, ensuring every interaction is handled with professionalism, respect, and positive energy
• Partner with fellow Service Desk analysts to troubleshoot and resolve complex issues
• Participate in individual and group training initiatives to maintain and enhance technical knowledge and service excellence

Desired Skills/Experience

• Ability to work a flexible schedule, including days, nights, weekends, and holidays, to meet support and staffing requirements
• Basic IT understanding, such as hardware/software fundamentals or personal experience such as: building a computer, troubleshooting devices
• Tier 1 helpdesk or technical support experience preferred
• Hardware/software troubleshooting skills
• Familiarity with registers, cash drawers, packing screens, Dell office computers, or similar equipment
• Experience with proprietary software is a plus, training will be provided
• Proficiency with Microsoft Office Suites
• Strong customer service background with the ability to remain calm and professional when assisting frustrated or stressed managers
• Restaurant experience preferred, especially cashier or in-store roles such as cook or line staff
• Prior industry exposure in telecom or healthcare helpdesk is a plus
• Candidates with IT coursework, certifications, or internship experience are strongly considered; full corporate experience is not required
• Spanish fluency preferred, as many managers are Spanish-speaking and the team has limited bilingual support
• Employee-Owned Profit Sharing (ESOP)
• 401K offered

The approximate pay range for this position is between $14.00 and $20.00. Please note that the pay range provided is a good faith estimate. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and location. We comply with local wage minimums.

Seniority level

• Associate

Employment type

• Contract

Job function

• Consulting, Information Technology, and Other

Industries

• IT Services and IT Consulting