IT Help Desk Specialist

Rtideals; South Dakota; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k) with match

Medical, dental, vision

Paid holidays

Generous PTO plan

Job summary

Rtideals is seeking a dedicated Technical Support Specialist to join our team in South Dakota. The ideal candidate will excel in providing assistance for computer systems and software, and have a commitment to excellent customer service.

You will be responsible for resolving technical problems, training users, and maintaining system performance. We offer a competitive salary with benefits including 401(k), medical, dental, and generous PTO.

Qualifications

• Experience in customer service and technical support.
• A+, Network+, and Security+ certifications preferred.
• Ability to work efficiently within a team.

Responsibilities

• Provide technical assistance for computer systems and software.
• Train users on computer systems usage.
• Maintain daily performance of computer systems.
• Diagnose and resolve technical problems.
• Manage tickets and monitor events.

Skills

Technical assistance and support

Customer service skills

Verbal communication

Problem-solving

Teamwork

Job description

Description

Do you love solving problems that others can’t fix? Are you comfortable walking novices through complicated computer tasks? If so, we need you on our team! The ideal candidates will have experience explaining complex solutions to intricate problems and will thrive on helping people. If this describes you, we welcome your application!

What You’ll Be Doing

• Providing technical assistance and support for incoming questions and issues related to computer systems, software, and hardware
• Training computer users on basic usage of computer systems
• Maintaining daily performance of computer systems
• Installing, modifying, cleaning up, and repairing computer hardware, software, workstations, and servers
• Running diagnostic programs and asking questions to determine nature of problem, and then resolving problems
• Resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
• Responding to questions from customers seeking help either via email, in person, or over the phone
• Using systems management tools to monitor events, manage ticket system, and ensure clients’ environments are running optimally
• Performing other related duties as assigned

Requirements

• Regular, reliable attendance
• A+, Network+, and Security+ certifications preferred but not required
• 1-year experience in similar role preferred but not required
• Must be available for varying shifts depending on customers’ needs
• Excellent customer service skills
• Strong verbal communication and problem-solving skills
• Ability to work efficiently within a team
• Must be able to pass drug screening and background check
• Bilingual a plus

What You Can Look Forward to

We offer a competitive salary and benefits package, including 401(k) with match, medical, dental, vision, paid holidays, and a generous PTO plan.

• PASSION: A passionate work environment – we are passionate about finding unique, creative solutions to our customers’ challenges.
• CREATIVITY: A creative environment with creative people – we enjoy finding creative solutions to different challenges.
• TEAMWORK: A team-centric environment – we thrive on working with others to reach a common goal.