Part Time IT Help Desk

Versa Pak; Celina (OH); On-site; USD 42,000 - 54,000; Full time

Job summary

Versa Pak is seeking a motivated IT Helpdesk professional to support employees with computer, printer, tablet, account, network, phone, and software issues in a manufacturing environment.

You will troubleshoot, document attempts, and follow up to resolution while coordinating with the contracted IT vendor for complex problems. The role emphasizes accurate records, proactive communication, and reliable user support.

Qualifications

• Working towards a Technical Degree in Information Technology, Computer Science or related field.
• Advanced computer skills/IT savvy.
• Detail oriented and highly organized.
• Excellent communication skills, both verbal and written.
• Self-starter who works well independently.

Responsibilities

• Assist employees with computer, printer, tablet, account, network, phone, and software issues.
• Troubleshoot problems, document attempts, and follow up until resolution.
• Support Microsoft products including Windows, Outlook, Teams, Excel, Word, OneDrive and other Microsoft 365 tools.
• Set up computers, tablets, user accounts, and other equipment for new or existing employees.
• Work with contracted IT company for vendor access, advanced troubleshooting, purchasing, or network changes.
• Learn and support phone system and camera system including basic user assistance and escalation.
• Use contracted IT ticketing system to submit requests, monitor progress, and confirm resolution.
• Maintain accurate IT equipment records and organized storage areas.
• Help Maintain Kiosk Tablets and promote continuous improvement.

Skills

IT troubleshooting

Customer support

Communication skills

Organization

Collaboration

Education

Pursuing IT/CS degree

Tools

Microsoft 365

Ticketing system

Job description

We are seeking a highly motivated and detail-oriented IT Helpdesk position to join our team. As an IT Helpdesk, you will be responsible for researching, diagnosing, troubleshooting and resolving issues in an accurate and timely manner. Supporting various projects and data analysis within a manufacturing environment. This person will be required to work with software and hardware equipment and troubleshoot various equipment as applicable.

Responsibilities:

• Assist employees with computer, printer, tablet, account, network, phone, and software issues.
• Troubleshoot problems, document what was attempted, and follow up with the user until the issue is resolved.
• Support Microsoft products, including Windows, Outlook, Teams, Excel, Word, OneDrive, and other Microsoft 365 tools.
• Set up computers, tablets, user accounts, and other equipment for new or existing employees.
• Work closely with contracted IT company when an issue requires vendor access, advanced troubleshooting, purchasing, or network changes.
• Learn and support the phone system, camera system, including basic user assistance, phone setup, extensions, and issue escalation.
• Use contracted IT company’s ticketing system to submit requests, add useful details, monitor progress, and confirm resolution.
• Maintain accurate IT equipment records and keep storage areas organized.
• Help Maintain Kiosk Tablets
• Promote a culture of continuous improvement and problem solving withing the organization

Requirements and Qualifications:

• Working towards a Technical Degree in Information Technology, Computer Science or other related field.
• Advanced computer skills/IT savvy
• Detail oriented
• Excellent communications skills, both verbal and written
• Highly organized and able to multitask
• Skilled collaborator
• Familiar with software integrations
• Focused and supportive to management at all times
• Self-starter who works well independently
• Adaptable and calm under pressure
• Tasks require walking, sitting, bending, reaching, mobility, and lifting up to 50 lbs.
• Must have flexibility in hours according to specific needs and troubleshooting