IT Help Desk Pro — Remote & Onsite Support

Cottingham & Butler; Dubuque (IA); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Flex Spending

HSA

401(k) match

Profit Sharing

PTO

Short-term Disability

Long-term Disability

Maternity Leave

Parental Leave

Job summary

Cottingham & Butler in the United States is seeking an IT Help Desk Specialist to join our team. You will be the front-line technical support for employees in the office and working from home, answering, logging, and troubleshooting help desk calls.

You will procure, deploy, and inventory desktop hardware and software, ensure security levels, and consult with end-users to identify cellular device needs and make service recommendations.

Responsibilities

• Answer, log, and troubleshoot help desk calls.
• Procure, deploy, and inventory desktop hardware and software.
• Ensure proper security levels are in place.
• Consult with end-users to identify cellular device needs and recommend services.

Job description

Cottingham & Butler in the United States is seeking an IT Help Desk Specialist to join our team. You will be the front-line technical support for employees in the office and working from home, answering, logging, and troubleshooting help desk calls.

You will procure, deploy, and inventory desktop hardware and software, ensure security levels, and consult with end-users to identify cellular device needs and make service recommendations.