IT Help Desk Specialist

Cottingham & Butler; Galena (IL); Hybrid; USD 48,000 - 56,000; Full time

Benefits offered by this job

Flex Spending / HSA

401(k) with employer match

Profit-Sharing / Defined Contribution

PTO / Holidays

Disability (short & long-term)

Maternity Leave / Parental Leave

Job summary

Cottingham & Butler is seeking an IT Help Desk Specialist to support employees both in the office and at home. You will answer, log, and troubleshoot help desk calls, while procuring and inventorying desktop hardware and software and ensuring security policies are followed.

You will also assess cellular device needs and recommend services to end-users. Join a growth-focused team that values daily improvement, teamwork, and delivering reliable IT support to a diverse workforce.

Responsibilities

• Provide front-line IT help desk support for in-office and remote employees.
• Log, troubleshoot, and resolve help desk calls with timely updates.
• Procure, deploy, and inventory desktop hardware and software, ensuring proper security levels.
• Consult with end-users to identify cellular device needs and make recommendations.

Job description

Cottingham & Butler is looking to add an IT Help Desk Specialist to our team. Our IT Help Desk Specialists are the front-line technical support for our employees in office and working from home. This position is responsible for answering, logging, and troubleshooting all help desk calls. You will also procure, deploy, and inventory all desktop hardware and software to include ensuring proper security levels are in place. In addition, you will consult with end-users to identify their cellular device needs and make recommendations for services.

• Flex Spending or HSA
• 401(k) with company match
• Profit-Sharing/Defined Contribution (1-year waiting period)
• PTO/Paid Holidays
• Company-paid ST and LT Disability
• Maternity Leave/Parental Leave

About Cottingham & Butler:

At Cottingham & Butler, we sell a promise to help our clients through life’s toughest moments. To deliver on that promise, we aim to hire, train, and grow the best professionals in the industry. We look for people with an insatiable desire to succeed, are committed to growing, and thrive on challenges. Our culture is guided by the theme of “better every day” constantly pushing ourselves to be better than yesterday – that’s who we are and what we believe in.

As an organization, we are tremendously optimistic about the future and have incredibly high expectations for our people and our performance. Our ability to grow as a company, fuels investments in new resources to better serve our clients and provide the amazing career opportunities our employees want and deserve. This is why we are a growth company and why we are committed to being better every day.

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