IT Support Specialist: Fast-Paced Helpdesk & Growth

bluell; Mantua Township (NJ); On-site; USD 48,000 - 64,000; Full time

Job summary

bluell in United States (New Jersey) is seeking an IT Support Specialist to serve as the first point of contact for staff, resolving hardware, software, and network issues to keep operations running smoothly.

You will install and maintain workstations, manage user accounts in AD and Office 365, assist with VPN connectivity, and contribute to security and disaster recovery efforts while delivering friendly, professional support.

Qualifications

• Associate's or Bachelor's degree in IT, Computer Science, or related field (or equivalent experience).
• 2+ years of experience in a helpdesk or IT support role.
• Proficiency with Windows/Mac OS, Office 365, Active Directory, and remote desktop tools.

Responsibilities

• Serve as the primary helpdesk contact, diagnosing and resolving hardware, software, and network issues for end-users.
• Install, configure, and maintain workstations, laptops, printers, and mobile devices.
• Manage user accounts, permissions, and access controls in Active Directory and Office 365.
• Troubleshoot connectivity issues (VPN, Wi‑Fi, LAN) and support VoIP systems.
• Document technical procedures, maintain an inventory of assets, and update support tickets in the ticketing system.
• Collaborate with the broader IT team on system upgrades, security patches, and disaster recovery protocols.
• Provide onboarding training for new hires regarding IT policies and equipment usage.

Skills

Customer service mindset

Analytical thinking

Strong communication skills

Education

Associate's or Bachelor's degree in IT/CS

Tools

Windows

macOS

Office 365

Active Directory

Remote desktop tools

Job description

bluell in United States (New Jersey) is seeking an IT Support Specialist to serve as the first point of contact for staff, resolving hardware, software, and network issues to keep operations running smoothly.

You will install and maintain workstations, manage user accounts in AD and Office 365, assist with VPN connectivity, and contribute to security and disaster recovery efforts while delivering friendly, professional support.