IT Help Desk Pro: Elevate End-User Support

Talentify; Town of Florida (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

Talentify in New York is seeking a Help Desk Specialist to provide technical assistance to computer users. You will answer questions, resolve issues, and support hardware and software in person, by phone, or electronically.

You will escalate unresolved queries, track problems, update records, and guide customers through solutions with strong service skills and clear communication. This role emphasizes teamwork, reliability, and proactive problem solving within a fast-paced environment.

Qualifications

• BS degree in Information Technology, Computer Science or equivalent.
• 3+ years’ experience in providing help desk support.
• Good communication skills and customer-focused mindset.
• Experience with help desk software and remote support tools.

Responsibilities

• Provide first level contact and resolutions to customer issues.
• Escalate unresolved queries to the next level.
• Track, route and redirect problems to correct resources.
• Update customer data and produce activity reports.
• Walk customers through problem solving processes.
• Follow up with customers to ensure issues are resolved.
• Utilize strong customer service skills to exceed expectations.
• Ensure proper recording, documentation and closure.

Skills

Customer service

Communication skills

Troubleshooting

Multi-tasking

Problem solving

Education

BS in Information Technology/Computer Science

Tools

Help desk software

Databases

Remote control

Job description

Talentify in New York is seeking a Help Desk Specialist to provide technical assistance to computer users. You will answer questions, resolve issues, and support hardware and software in person, by phone, or electronically.

You will escalate unresolved queries, track problems, update records, and guide customers through solutions with strong service skills and clear communication. This role emphasizes teamwork, reliability, and proactive problem solving within a fast-paced environment.