IT Help Desk Administrator – Elevate User Experience

LHH; Chicago (IL); On-site; USD 70,000 - 90,000; Full time

Job summary

LHH is seeking a hands-on IT Help Desk Administrator to provide employee technology support across multiple locations. You will resolve day-to-day technical issues, support end-user devices, maintain inventories, and assist with workstation deployments.

The ideal candidate combines technical aptitude with a customer-first mindset and will partner with employees to ensure a seamless technology experience. The role supports on-site operations and upcoming modernization efforts.

Qualifications

• Three or more years of experience in an IT Help Desk, Desktop Support, End User Support, or similar technical support environment.
• Experience supporting Microsoft Windows operating systems and Microsoft 365 applications.
• Knowledge of mobile device support, including iOS and iPadOS platforms.
• Familiarity with Active Directory, endpoint management tools, and remote support technologies.
• Experience with device imaging, software deployment, workstation setup, and hardware diagnostics.
• Strong problem-solving abilities with exposure to desktop, networking, and endpoint technologies.
• Ability to independently install, configure, and troubleshoot hardware and software systems.
• Proven ability to work effectively with both technical teams and business users.
• Strong verbal and written communication skills with a commitment to excellent customer service.

Responsibilities

• Deliver front-line IT support for employees, addressing issues related to workstations, software applications, mobile devices, and business technologies.
• Investigate, troubleshoot, and resolve technical problems involving hardware, operating systems, applications, and network connectivity.
• Provide high-touch support for executive leadership and other critical stakeholders.
• Deploy, configure, upgrade, and replace desktop and laptop systems as needed.
• Support Apple mobile technologies including iPhones and iPads.
• Assist with employee onboarding and offboarding processes, including device provisioning and access setup.
• Maintain and troubleshoot conference room and collaboration technologies, including audiovisual equipment and video conferencing solutions.
• Install and support approved software applications and peripheral devices.
• Monitor and maintain IT asset inventory records, ensuring accurate tracking of equipment and licenses.
• Record support activities, issue resolutions, and technical procedures within service management tools.
• Escalate complex or recurring issues to appropriate technical teams when required.
• Communicate effectively with users of varying technical backgrounds.
• Recommend process improvements and proactive solutions to reduce recurring support requests.
• Participate in departmental projects, technology rollouts, and other initiatives as assigned.

Skills

Windows operating systems

Microsoft 365

iOS / iPadOS

Active Directory

Device imaging & deployment

Hardware diagnostics

End-user support

Customer service

Communication skills

Education

Associate's or Bachelor's degree in IT/CS

Industry certifications (e.g., CompTIA A+, Network+, Security+, ITIL)

Tools

Endpoint management tools

Remote support technologies

Service management tools

Job description

LHH is seeking a hands-on IT Help Desk Administrator to provide employee technology support across multiple locations. You will resolve day-to-day technical issues, support end-user devices, maintain inventories, and assist with workstation deployments.

The ideal candidate combines technical aptitude with a customer-first mindset and will partner with employees to ensure a seamless technology experience. The role supports on-site operations and upcoming modernization efforts.