IT Help Desk Technician I – Fast-Paced User Support

Fortune Society Inc; New York (NY); On-site; USD 45,000 - 50,000; Full time

Job summary

The Fortune Society, Inc. in New York, NY is looking for a Help Desk Support Technician I to serve as the first line of support for end users, ensuring rapid, courteous resolution and thorough documentation.

You will diagnose hardware, software, OS, and login issues, support the organization's VDI, and assist with device deployment while escalating complex problems to senior staff as needed.

Qualifications

• High school diploma or equivalent required; IT degree preferred.
• CompTIA A+ certification preferred.
• Basic knowledge of computer hardware, Windows/macOS, and Microsoft Office.

Responsibilities

• Serve as the primary point of contact for technical issues via ticketing system.
• Diagnose and resolve hardware, software, OS, and login problems at Tier 1.
• Provide VDI support including connectivity and VM access basics.
• Manage user accounts: password resets and provisioning per security protocols.
• Document all incidents and escalate complex issues to senior staff.

Skills

Problem-solving

Communication

Organizational skills

Customer-focused mindset

Time management

Teamwork

Self-direction

Education

High school diploma or equivalent

Associate’s degree in Information Technology

CompTIA A+ certification preferred

Tools

VDI

Windows/macOS

Microsoft Office

Job description

The Fortune Society, Inc. in New York, NY is looking for a Help Desk Support Technician I to serve as the first line of support for end users, ensuring rapid, courteous resolution and thorough documentation.

You will diagnose hardware, software, OS, and login issues, support the organization's VDI, and assist with device deployment while escalating complex problems to senior staff as needed.