Help Desk Intern

Kentucky Farm Bureau Mutual Insurance Company; Louisville (KY); On-site; USD 17,000 - 24,000; Part time

Job summary

Kentucky Farm Bureau is seeking an on-site End User Support Associate in Louisville to provide centralized help desk support for IT users. The role involves researching, analyzing, and resolving user issues, with documentation of all calls and initiating corrective action.

Position is hourly, 20–38 hours per week, located at 9201 Bunsen Parkway, Louisville, KY 40220, with a term from January 2027 to August 2027.

Qualifications

• Actively enrolled in college courses working toward a degree in the Information Technology field of study.
• Relevant experience involving use of computer equipment and automated systems preferred.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills.
• Ability to maintain composure under adverse situations.
• Excellent work attendance record.
• Valid driver’s license and good driving record.

Responsibilities

• Log all problems reported to the Help Desk via the problem tracking system.
• Provide technical support to resolve user problems through problem determination and analysis.
• Resolve any hardware, communication, or application issues with the appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Provide computer hardware installation assistance.
• Provide Help Desk coverage other than normal company working hours as required.
• Regular, predictable attendance as employee has to physically be in the office.
• Fulfill administrative reporting requirements.
• Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.

Skills

Customer service

Problem-solving

Attention to detail

Communication

Teamwork

Education

Actively enrolled in college courses working toward a degree in Information Technology

Tools

Help desk software

Windows operating system

Job description

Min

Max

Overview

Entity: Kentucky Farm Bureau Mutual Insurance Company

Reports to: End User Support Manager

Department: Information Technology

Job Status: Hourly (20 – 38 hours per week)Pay: $15.00 per hour

Location: On-site at 9201 Bunsen Parkway, Louisville, KY 40220Term: January 2027 to August 2027

Position exists to provide a centralized reporting and problem resolution facility to support users of Information Technology. User support will be given by researching, analyzing, and resolving Information Technology user problems. Individuals in this position record all calls received and initiate appropriate corrective action.

Responsibilities

• Log all problems reported to the Help Desk via the problem tracking system.
• Provide technical support to resolve user problems through problem determination and analysis.
• Resolve any hardware, communication, or application issues with the appropriate vendors.
• Configure, install, and maintain computer operating systems and related software.
• Provide computer hardware installation assistance.
• Provide Help Desk coverage other than normal company working hours as required.
• Regular, predictable attendance as employee has to physically be in the office.
• This list of Essential Functions is non-exhaustive and may be supplemented as necessary.

Other Responsibilities

• Fulfill administrative reporting requirements.
• Maintain a current knowledge of technical computer subjects deemed necessary to fulfill the essential requirements of the job.

Job Specifications

• Physical demands: Must be able to lift up to 50 pounds; Speaking; Sitting for long periods; Kneeling; Crawling; Normal vision/hearing with or without correction; Typing; Driving a vehicle.
• Mental demands: Analytical reasoning; Ability to work under pressure and on own initiative; Prolonged concentration; Creative problem solving techniques.
• Environmental factors: Standard office lighting, temperature, and noise; Some overnight travel required.
• Equipment: Various computer equipment; Telephone; Auto/Truck/Van.

Qualifications

• Actively enrolled in college courses working toward a degree in the Information Technology field of study.
• Relevant experience involving use of computer equipment and automated systems preferred.
• General business skills and emphasis on attention to detail and problem resolution.
• Exceptional customer service and communication skills.
• Ability to maintain composure under adverse situations.
• Excellent work attendance record.
• Valid driver’s license and good driving record.