IT Help Desk Intern — Frontline Support & Ticket Management

Amentum company; Colorado Springs (CO); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

401(k) Matching

Educational reimbursement

Parental leave

Employee stock purchase plan

Job summary

Amentum at Schriever Space Force Base in Colorado Springs is offering a six-month Service Desk Administrator Internship. You will provide front-line technical support to customers via phone, email, and in-person, and you will create, assign, and track service requests to ensure timely resolution.

The role requires Windows experience, DoD 8570 IAT II certification (or within 90 days), and an active DoW Secret clearance. You must lift 35 lbs and work day shifts on-site with up to 10% travel.

Qualifications

• Provide front line technical support to customers via various channels.
• Create, assign and track service request tickets for timely resolution.
• Escalate complex issues to CSA or senior team members as needed.
• Maintain and manage the queue of incident requests (IRs).
• Support Tier 2/3 break/fix efforts and hardware disposition tasks.

Responsibilities

• Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues.
• Create, assign, and track service request tickets to ensure timely resolution.
• Escalate complex issues to the appropriate CSA or senior team members.
• Be accountable for the maintenance and management of the queue of incident requests (IRs).
• Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts.
• Support hardware disposition needs on assets like sanitization facilitation and destruction as needed.
• Be available to support IT Help Desk functions and cross-team collaboration.

Skills

Front-line support

Ticketing

Windows OS

Communication

Team collaboration

Adaptability

Tools

Active Directory

DHCP

DNS

Virtual Desktop Environment

Job description

Amentum at Schriever Space Force Base in Colorado Springs is offering a six-month Service Desk Administrator Internship. You will provide front-line technical support to customers via phone, email, and in-person, and you will create, assign, and track service requests to ensure timely resolution.

The role requires Windows experience, DoD 8570 IAT II certification (or within 90 days), and an active DoW Secret clearance. You must lift 35 lbs and work day shifts on-site with up to 10% travel.