IT Service Desk Agent I — Frontline Tech Support

AMERICAN SYSTEMS; Lakewood (CO); On-site; USD 29,000 - 47,000; Full time

Job summary

AMERICAN SYSTEMS in Lakewood, CO is hiring a Service Desk Agent I to be the first point of contact for end users, delivering tier I IT support for services and custom applications. You will help with incident logging, basic troubleshooting, and routine requests.

The role requires US citizenship, ability to obtain Public Trust, and experience with ServiceNow, Windows, VPN, and remote collaboration tools. Join a team dedicated to reliability, customer success, and secure connectivity.

Qualifications

• U.S. citizenship required.
• Ability to pass federal background check and obtain Public Trust.
• Experience with call center applications such as ServiceNow.
• Knowledge of Windows OS and MS Office.

Responsibilities

• Provide tier I IT support and first point of contact for end users.
• Support desktops, printers, and peripherals; track tickets.
• Coordinate with regional IT teams for escalations.
• Communicate planned outages and system updates.
• Assist with onboarding/offboarding tasks.
• Manage VPN and remote access setup.

Skills

Customer service

Troubleshooting

Call center support

Technical support

Remote assistance

Tools

ServiceNow

VPN

Windows OS

MS Office

WebEx/Video conferencing

Job description

AMERICAN SYSTEMS in Lakewood, CO is hiring a Service Desk Agent I to be the first point of contact for end users, delivering tier I IT support for services and custom applications. You will help with incident logging, basic troubleshooting, and routine requests.

The role requires US citizenship, ability to obtain Public Trust, and experience with ServiceNow, Windows, VPN, and remote collaboration tools. Join a team dedicated to reliability, customer success, and secure connectivity.