Onsite Help Desk Specialist — Junior, Secret Clearance

CompQsoft Inc; Colorado Springs (CO); On-site; USD 38,000 - 56,000; Full time

Job summary

CompQsoft Inc. is seeking a Junior Helpdesk Specialist to provide front-line support onsite in Colorado Springs (SSFB). The role supports US Space Force users with e-mail, directories, and standard Windows desktop applications, handling hardware/software PC and printer issues.

The position involves daily supervision of staff delivering phone and in-person support, serving as the first contact for technical problems, and ensuring smooth operation of IT services under contract obligations.

Qualifications

• Experience providing phone and in-person support for e-mail and Windows desktop applications.
• Troubleshooting hardware/software PC and printer problems.

Responsibilities

• Provides phone and in-person support to users for e-mail, directories, Windows desktop applications, and contract/deployed applications.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Supervises and directs staff responsible for user support in e-mail, directories, Windows desktop applications, and deployed applications.

Skills

Helpdesk support

Windows desktop

Printer troubleshooting

Customer service

Communication

Job description

CompQsoft Inc. is seeking a Junior Helpdesk Specialist to provide front-line support onsite in Colorado Springs (SSFB). The role supports US Space Force users with e-mail, directories, and standard Windows desktop applications, handling hardware/software PC and printer issues.

The position involves daily supervision of staff delivering phone and in-person support, serving as the first contact for technical problems, and ensuring smooth operation of IT services under contract obligations.