Service Desk Administrator Internship IRES - SSFB

Amentum; Colorado Springs (CO); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

Paid time off and holidays

401(k) matching

Job summary

Amentum invites applications for a Service Desk Administrator Internship at Schriever Space Force Base, Colorado Springs. This 6-month, on-site internship focuses on frontline IT support, ticketing, and coordinating break/fix efforts within an MDA IRES contract environment.

Candidate should have Windows experience, 1+ year work history, and within 90 days obtain a DoD 8570 IAT II certification. Must be able to lift 35 lbs and hold an active DoW Secret clearance.

Qualifications

• At least 1 year of general work experience.
• Experience with Microsoft Windows operating systems.
• DoD 8570 IAT Level II certification required or obtained within 90 days.

Responsibilities

• Provide front line IT support via phone, email, and in-person.
• Create and track service requests to ensure timely resolution.
• Escalate complex issues to senior team members.
• Maintain and manage the queue of incident requests.

Skills

IT Help Desk

Windows OS

Ticketing

Customer service

Teamwork

Communication

Education

DoD 8570 IAT Level II Certification (e.g., CompTIA Security+ CE)

CompTIA A+ Certification

CompTIA Network+ Certification

Tools

Active Directory

Group Policies

DHCP

DNS

Virtual Desktop Environment

Job description

Position Title

Service Desk Administrator Internship

Internship Duration

• this internship is expected to last for 6 months***

Location

Schriever Space Force Base, Colorado Springs, CO

Relocation Assistance

None available at this time

Remote/Telework

NO - Not available for this position

Clearance Type

DoW Secret

Shift

Day shift

Travel Required

Up to 10% of the time

Description of Duties

The Service Desk Administrator Internship supports the Missile Defense Agency (MDA) on the Integrated Research and Development for Enterprise Solutions (IRES) contract. This is a 6-month long internship that consists of:

• Provide front line technical support to customers via phone, email, and in-person, answering basic inquiries and troubleshooting common IT issues.
• Create, assign, and track service request tickets to ensure timely resolution.
• Escalate complex issues to the appropriate Client System Administrator (CSA) or senior team members.
• Be accountable for the maintenance and management of the queue of incident requests (IRs).
• Be adaptable to support CSAs and senior team members in supporting Tier 2/3 break/fix efforts.
• Support hardware disposition needs on assets like sanitization facilitation, excessing old or no longer needed assets, as well as removable media and hard drive destruction when necessary
• The successful candidate will:
• Be available to support a variety of tasks/roles, including but not limited to: IT Help Desk functions, coordinating break/fix and customer needs through various channels
• Be adaptable to new technologies, new situations, and short deadlines
• Have a strong commitment to a team environment and organizational improvement
• Be dependable and punctual
• Be able to communicate effectively with the various teams and/or customers in efforts as necessary
• Be able to work as part of a team in a fast-paced and dynamic environment
• Be capable of cross-team collaboration and cooperation on a variety of efforts and functions
• Be self-motivated

Basic Requirements

• Must have 1, or more, years of general (full-time) work experience
• May be reduced with completion of advanced education
• Must have experience working with Microsoft Windows Operating Systems
• Must have, or obtain within 90 days of start date, a DoD 8570 IAT Level II Certification such as CompTIA Security+ CE or higher
• Must be able to lift a minimum of 35 lbs
• Must have, or obtain, an active DoW Secret Security Clearance

Desired Requirements

• Have a CompTIA A+ Certification
• Have a CompTIA Network+ Certification
• Have experience with audio-visual systems
• Have experience with Virtual Desktop Environment Support
• Have experience with Active Directory
• Understand Group Policies, DHCP, and DNS

Compensation Details

$20.67

The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

Benefits Overview

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax-saving options
• Disability and life insurance
• Pet insurance

Note: Benefits may vary based on employment type, location, and applicable agreements. Positions governed by a Collective Bargaining Agreement (CBA), the McNamara-O'Hara Service Contract Act (SCA), or other employment contracts may include different provisions/benefits.

This position will be posted for a minimum of 3 days. If a candidate has not been selected at that time, it will continue to be posted until a suitable candidate is selected or the position is closed.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, and local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.