Help Desk Specialist (Active DOD Secret Clearance required)

CompQsoft Inc; Colorado Springs (CO); On-site; USD 38,000 - 56,000; Full time

Job summary

CompQsoft Inc. is seeking a Junior Helpdesk Specialist to provide front-line support onsite in Colorado Springs (SSFB). The role supports US Space Force users with e-mail, directories, and standard Windows desktop applications, handling hardware/software PC and printer issues.

The position involves daily supervision of staff delivering phone and in-person support, serving as the first contact for technical problems, and ensuring smooth operation of IT services under contract obligations.

Qualifications

• Experience providing phone and in-person support for e-mail and Windows desktop applications.
• Troubleshooting hardware/software PC and printer problems.

Responsibilities

• Provides phone and in-person support to users for e-mail, directories, Windows desktop applications, and contract/deployed applications.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Supervises and directs staff responsible for user support in e-mail, directories, Windows desktop applications, and deployed applications.

Skills

Helpdesk support

Windows desktop

Printer troubleshooting

Customer service

Communication

Job description

Description

Position: Helpdesk Specialist (Junior)

Location: SSFB, CO (Onsite Work)

Durations: Full-time with benefits

Client: US Space Force

Certification: Any IAT Level II

Clearance: Active Secret Clearance

Responsibilities:

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Requirements

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

CompQsoft provides equal opportunity in all aspects of employment and in the working environment to all employees and applicants. CompQsoft does not take any non-merit factors like race, color, religion, sex (gender), mental/physical disability, and age into account for purposes of recruitment, hiring and development.