IT Help Desk: Grow Your Career & Earn Certifications

ICES: Data, Discovery, Better Health; Juneau (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Certifications

Learning & growth

Team support

Job summary

ICES: Data, Discovery, Better Health is seeking an entry-level IT support specialist in Juneau, AK to be the first point of contact for customers. You’ll troubleshoot basic hardware, software, and network issues and escalate complex problems as needed, all while documenting tickets and ensuring a positive user experience.

The role emphasizes a genuine desire to learn, earn certifications, and grow with a collaborative team that values initiative and hands-on IT career development.

Qualifications

• About 1 year of help desk or technical support experience.
• Equivalent college coursework in IT counts.
• Strong communication and customer-service mindset required.

Responsibilities

• Be the first point of contact for customers needing technical assistance.
• Troubleshoot basic hardware, software, and networking issues.
• Escalate complex problems to higher-level support when needed.
• Document work and track support tickets accurately.
• Follow up to ensure issues are fully resolved.
• Participate in ongoing training and certification opportunities.

Skills

Help desk experience

Communication skills

Willingness to learn

Education

College IT coursework

Tools

Windows

macOS

Networking basics

Job description

ICES: Data, Discovery, Better Health is seeking an entry-level IT support specialist in Juneau, AK to be the first point of contact for customers. You’ll troubleshoot basic hardware, software, and network issues and escalate complex problems as needed, all while documenting tickets and ensuring a positive user experience.

The role emphasizes a genuine desire to learn, earn certifications, and grow with a collaborative team that values initiative and hands-on IT career development.