Entry-Level IT Help Desk Technician - Alaska Growth Path

MSP Hire, Inc.; Anchorage, Juneau (AK, AK); On-site; USD 50,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Mobile device plan reimbursement

Job summary

Hansen Gress, an Alaska-based MSP, seeks an entry-level Level 1 Help Desk Technician to join our on-site team in Alaska. You will be the first point of contact, triaging tickets, and learning alongside Level 2/3 technicians to escalate and resolve issues.

We value curiosity, reliability, and a drive to learn. You’ll work in a fast-growing environment with mentorship from day one, offering a clear path to Level 2 and beyond while supporting clients in Alaska.

Qualifications

• 0–2 years of IT career experience or related certifications (CompTIA A+, Network+, or similar).
• Basic familiarity with Windows operating systems and Microsoft Office/365.
• Basic understanding of networking concepts (router/switch, IP addresses).
• Willingness to learn new software, ticketing systems, and knowledge base tools quickly.

Responsibilities

• Serve as the first point of contact for Help Desk tickets, calls, and client requests.
• Keep ticket queue triaged and reviewed; limit aging/idle tickets.
• Clarify issues with clients before troubleshooting to ensure the right problem is being solved.
• Triage and resolve common issues (password resets, lockouts, printer issues, basic hardware/software troubleshooting).
• Escalate unresolved issues to Level 2/3 with clear notes for the next technician.

Skills

Windows OS

Microsoft 365

Networking basics

Ticketing systems

Clear communication

Problem-solving

Willingness to learn PowerShell

Customer service

Tools

PowerShell

CMD basics

Job description

Hansen Gress, an Alaska-based MSP, seeks an entry-level Level 1 Help Desk Technician to join our on-site team in Alaska. You will be the first point of contact, triaging tickets, and learning alongside Level 2/3 technicians to escalate and resolve issues.

We value curiosity, reliability, and a drive to learn. You’ll work in a fast-growing environment with mentorship from day one, offering a clear path to Level 2 and beyond while supporting clients in Alaska.