IT Help Desk Support

ICES: Data, Discovery, Better Health; Juneau (AK); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Certifications

Learning & growth

Team support

Job summary

ICES: Data, Discovery, Better Health is seeking an entry-level IT support specialist in Juneau, AK to be the first point of contact for customers. You’ll troubleshoot basic hardware, software, and network issues and escalate complex problems as needed, all while documenting tickets and ensuring a positive user experience.

The role emphasizes a genuine desire to learn, earn certifications, and grow with a collaborative team that values initiative and hands-on IT career development.

Qualifications

• About 1 year of help desk or technical support experience.
• Equivalent college coursework in IT counts.
• Strong communication and customer-service mindset required.

Responsibilities

• Be the first point of contact for customers needing technical assistance.
• Troubleshoot basic hardware, software, and networking issues.
• Escalate complex problems to higher-level support when needed.
• Document work and track support tickets accurately.
• Follow up to ensure issues are fully resolved.
• Participate in ongoing training and certification opportunities.

Skills

Help desk experience

Communication skills

Willingness to learn

Education

College IT coursework

Tools

Windows

macOS

Networking basics

Job description

About the Job

Do you love tackling tech challenges and helping people solve problems? Are you the go-to person when someone’s computer starts acting up? We’re looking for a passionate, tech-savvy individual to join our IT support team as the first point of contact for our customers.

When the phone rings, you’ll be the one who answers — ready to troubleshoot issues, provide clear guidance, and keep systems running smoothly. If a problem needs to be escalated, you’ll hand it off to the next level of support while ensuring the customer experience stays seamless.

We want someone who WANTS to come in each day and earn new certifications — someone genuinely excited about learning, growing, and building their IT career.

If you’re the type who goes home and still tinkers with PCs just for fun, you’ll fit right in here. We value curiosity, initiative, and a drive to keep improving.

We’re all about growth — so if you’re hungry to learn, eager to level up, and ready to kick-start your IT career, this is the perfect place to start.

What You’ll Do

• Be the first point of contact for customers needing technical assistance
• Troubleshoot basic hardware, software, and network issues
• Escalate more complex problems to higher-level support when needed
• Accurately document your work and track support tickets
• Follow up to make sure customer issues are fully resolved
• Participate in ongoing training and certification opportunities

What We’re Looking For

• About 1 year of help desk or technical support experience
  • (Equivalent college coursework in IT counts too — tell us about it!)
• A genuine passion for technology and helping people
• Strong communication skills and a positive, customer-focused attitude
• Basic understanding of Windows, macOS, and networking fundamentals
• A willingness to learn, take training, and grow with our team

Why You’ll Love It Here

• Plenty of opportunities to learn, grow, and earn certifications
• A supportive, collaborative team that’s got your back
• Hands‑on experience with a wide range of technologies
• A chance to build your IT career from the ground up