On-Site IT Support Specialist I (Alaska)

Theuniversityunion; Anchorage (AK); On-site; USD 45,000 - 60,000; Full time

Job summary

Vitus Energy / Alaska Fuel Holdings seeks an IT Support Specialist I to provide day-to-day technical support for employees, offices, remote Alaska locations, and vessels. You’ll be the first point of contact for IT issues, assist with deploying computers, and maintain systems records under the Systems Manager.

This entry-level role covers Windows 11, Microsoft 365, network basics, and security practices, with training on company-specific systems.

Qualifications

• High school diploma or equivalent.
• 1-3 years of technical-support or help-desk experience or related.
• Working knowledge of Windows 11 and Microsoft 365 applications.
• Basic understanding of computer hardware, printers, networking, Wi-Fi, IP addressing, and user accounts.
• Strong customer-service and communication skills.
• Ability to lift and carry equipment up to 50 pounds.
• Valid driver's license and ability to travel locally between facilities.

Responsibilities

• Respond to and document employee support requests through ManageEngine ServiceDesk.
• Troubleshoot Windows, Microsoft 365, Outlook, Teams, printers, scanners, shared drives, and common applications.
• Escalate server, network, security, and business-critical issues when appropriate.
• Configure, deploy, replace, and retire Windows workstations and laptops.
• Install approved software, Windows updates, drivers, and security tools.
• Assist with Microsoft 365, Active Directory, email, shared mailbox, distribution group, and user account administration.
• Perform basic troubleshooting of wired and wireless networks, switches, access points, internet connections, and cabling.
• Assist with Sophos firewall, Peplink router, Starlink, VPN, and remote-site connectivity issues under the Systems Administrator.
• Document network connections, device assignments, equipment locations, and configuration changes.
• Provide basic support for QuickBooks Enterprise, Remote Desktop, Dropbox, Adobe Acrobat, and other business applications.
• Assist users with access to file shares and company data per security/permissions procedures.
• Provide basic troubleshooting and escalation support for fuel-site, POS, payment-terminal, and communications systems.
• Follow cybersecurity, acceptable-use, access-control, and data-protection policies.
• Help identify phishing, suspicious activity, malware warnings, and unauthorized software.
• Assist with endpoint-security alerts, software updates, password resets, and account-access issues.

Job description

Vitus Energy / Alaska Fuel Holdings seeks an IT Support Specialist I to provide day-to-day technical support for employees, offices, remote Alaska locations, and vessels. You’ll be the first point of contact for IT issues, assist with deploying computers, and maintain systems records under the Systems Manager.

This entry-level role covers Windows 11, Microsoft 365, network basics, and security practices, with training on company-specific systems.